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Can I provide a WhatsApp chat option in my e-commerce store?

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StoreHippo expert

Yes, you can provide a WhatsApp chat option in your e-commerce store. It helps your customers to connect with you on the go using their WhatsApp. To integrate the WhatsApp chat in your ecommerce store, follow the steps mentioned below:

  • Go to “Settings” - > “Site Settings” section in the StoreHippo Admin Panel.
  • Click the “Add Social Link” button. The multiple fields will open up.
  • Enter the “WhatsApp” in the Provider field. 
  • Enter the “https://api.whatsapp.com/send?phone=<Your Number>” in the Link field.
  • Click the “Insert Link” button. 
  • After adding the social link for WhatsApp, click the “Save” button.

Now, the icon for WhatsApp will be added in the footer section. When the customer clicks on this icon, then it enables your customer to directly send the WhatsApp message to the added number. To know more about integrating WhatsApp chat option in your store, visit the helpcenter - https://help.storehippo.com/topic/integrate-whatsapp-chat


Dec 30, 2020 9:37:35 PM

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