I need to integrate storehippo (my website) with zoho desk through Zapier and it does not work

Hi, 

I used zapier to integrate my website with zoho desk and it does not work. the zapier works but when I fill the register form in my website I cannot see true information in my zoho desk. so, it means that integration works but converting information does not happen. I just post it here to see have anyone faced these like of problem?

Any help will be appreciated.