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If I cancel an online order that the customer has placed on my store, will the money be automatically transferred to the users account?

userimage Shweta
StoreHippo expert
When the order is cancelled, the amount is not automatically refunded. You need to initiate it from your end and inform your payment gateway as well.

To understand the process clearly, please follow the links below:

Order Cancellation:


Oct 11, 2018 6:32:01 PM


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