CATEGORY
StoreHippo Forums +918010117117 https://cdn1.storehippo.com/s/576d30f909102db44c9e6e65/ms.settings/5256837ccc4abf1d39000001/541bb4ab3fb3a1105c805281-480x480.png" sales@storehippo.com http://facebook.comhttp://twitter.comhttp://linkedin.comhttp://google.com
B4, 309-10, Spaze iTech Park, Sector 49, Sohna Road, 122001 Gurugram India

If I cancel an online order that the customer has placed on my store, will the money be automatically transferred to the users account?

userimage Shweta
StoreHippo expert
When the order is cancelled, the amount is not automatically refunded. You need to initiate it from your end and inform your payment gateway as well.

To understand the process clearly, please follow the links below:


Order Cancellation: 
https://help.storehippo.com/topic/cancel-order

Refund: 
https://help.storehippo.com/topic/refunding-an-order

Oct 11, 2018 6:32:01 PM

Reply

User Name: Email:
Post Post