How is return of product handled by StoreHippo?

There are 2 ways of handling returns on the platform. They are explained below:

• Return form storefront
  The customer can request a return from the "My Orders" section under "My Account" stating the items he wants to return and the reason for the same. After that, the master admin, from the back-end, can approve or disapprove the return and process it accordingly. 
  
  
• Return from backend
  The customer who wants to return the product contacts the admin and requests to return the product. If the admin approves the same, he/she can generate a return from the back-end. 

Refer to the following helpcenter topics for more information:
https://help.storehippo.com/topic/customer-account-on-storefront
https://help.storehippo.com/topic/returning-an-order